Política de privacidad

Last updated: July 26, 2026

VELCEM operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). VELCEM is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services: To process payments, fulfill orders, process returns, and manage your shopping experience.
• Marketing and Advertising: To send promotional communications and show targeted ads based on your activity.
• Security and Fraud Prevention: To authenticate your account and detect fraudulent or malicious activity.
• Communicating with You: To provide customer support and maintain our business relationship.
• Legal Reasons: To comply with applicable laws and legal process.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• With Shopify, vendors and service providers (e.g., payment processing, cloud storage, fulfillment, shipping).
• With business and marketing partners to provide targeted advertising.
• When requested or consented to by you.
• In connection with corporate legal obligations or transactions.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information submitted will be transmitted to Shopify and third parties in various global jurisdictions. Learn more via the Shopify Consumer Privacy Policy.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. Retention period depends on maintaining accounts, fulfilling legal obligations, and resolving disputes.

Your Rights and Choices

Depending on your jurisdiction, you may have rights including Access, Deletion, Correction, Portability, and Opting out of Marketing Communications. You may exercise these rights by contacting us at the details below.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Email: atencioncliente@velcem.com
Address: 17320 State Highway 246, Ste 220 #33633, Houston TX 77064, United States